Shipping policy

Thank you for shopping with HOI LAM KAREN WONG. Specializing in practical and aesthetic household tableware, our brand dedicates to providing secure and efficient global shipping services. We strive to ensure every tableware order is accurately fulfilled, fully protected against transit damage, and delivered to customers safely within a standard and predictable logistics period.

1. Order Processing Time

All confirmed tableware orders will undergo rigorous quality inspection, shockproof packaging and systematic processing within 1-3 business days after order confirmation, excluding weekends and statutory holidays. During peak sales periods and large-scale promotional events, order volumes will surge, which may lead to extended processing time. We will actively notify all customers once obvious shipping delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees for all tableware products are dynamically calculated and intuitively displayed on the checkout page before payment completion, allowing customers to confirm logistics costs in advance.
Estimated delivery times:
Standard Shipping: 15 business days
All delivery durations listed are for reference only. Actual parcel arrival time may be affected by courier service backlogs, customs clearance progress, severe weather, international logistics restrictions and local holiday arrangements of destination countries.

3. Shipment Confirmation and Order Tracking

After your tableware order is dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive tracking information for your package.
Tracking system data and real-time logistics status will usually be updated and available for customer inquiry within 24-48 hours after the carrier completes parcel pickup and system registration.

4. Address Disclaimer and Package Exception Handling

Customers are required to double-check and confirm the accuracy and completeness of shipping addresses during checkout to avoid misdelivery, return or loss of packages. HOI LAM KAREN WONG shall not undertake any responsibility for delivery problems caused by wrong or incomplete customer-provided addresses. Any packages returned due to address errors will require additional reshipping fees borne by the purchaser.
If your package is lost during cross-border transportation, please contact our customer service team within 7 days of the expected delivery date to initiate a logistics investigation. If your tableware items arrive broken, chipped or damaged, please submit a support request within 48 hours after delivery with clear photos of damaged products and packaging. Our team will verify the situation and provide targeted solutions in a timely manner.

5. Tableware Care and Usage Statement

Each tableware product is equipped with professional care and usage guidelines. All utensils need to be cleaned, maintained and stored in accordance with official instructions. HOI LAM KAREN WONG will not be held accountable for product damage, breakage or abrasion caused by improper cleaning methods, incorrect storage, private modification or human misuse.

6. International Shipping and Customs Notice

International shipments of tableware may be subject to import duties, customs taxes and other clearance fees formulated by local authorities of destination regions. All related additional expenses are borne by customers independently and are not included in product prices and standard shipping fees.

7. Contact Information

If you have any questions or suggestions about this Shipping Policy and your order logistics situation, please feel free to contact our official support team via the information below:
Trade Name: HOI LAM KAREN WONG
Phone number: +852 2338 2194
Email: service@virelvox.shop
Physical address: 198 Junction Road, Wang Tau Hom, KL, Hong Kong SAR China